Social Work and Public Services

The social and public services is to provide services and support to the public and those who need help. The objective of social work is to develop and enhance the potential and talents of people with special needs and to prevent and alleviate social problems through interaction between people and the environment, while public services provide the public with related recreational and sport facilities and other ancillary services. Thereby, social work is to improve and enhance the quality of life and the social environment.

 

Job Title
Duties

Social workers provide various types of social services and support to people in need through different way and levels. The target groups include families, children, the elderly and young people. The main tasks of the social workers are as follows:

  • Casework mainly focuses on individuals or families and assists the individuals to solve problems through counselling and interviews
  • Group work is aimed at groups, through group activities to promote the development of the members
  • Community work is targeted at the community and co-ordinates with the relevant service agencies in the district to improve the environment and quality of life of the community
  • Organize various activities to promote community relations and enhance residents’ sense of belonging and responsibility to the district
  • Provide rehabilitation, financial assistance and relief work services for those in need
Working hours

About 44 hours a week, shift work

Working environment

Work in schools, government agencies, hospitals or community centres, requires frequent visits to the community and organizing  community activities, etc

Personality
Helpful
Patient
Responsible
Promotion and reference salary
Social work assistant
Approximately $21,585
Senior social work assistant
Approximately $44,325
Chief social work assistant
Approximately $61,060
Assistant social work officer
Approximately $31,685
Social work officer
Approximately $70,590
Senior social work officer
Approximately $89,460

 

Note 1: The above salary is based on the government grade total salary scale (from April 1, 2018). If you are working in a non-governmental organization, your salary is generally relatively low.

Entry requirements

Social work assistant

  • Registered under the Social Workers Registration Ordinance

– A Certificate in Social Work issued by the Academic Board of the Institute for Social Work Training, Hong Kong Council ; or

–  A Diploma in Social Work issued by a registered tertiary institution after the date of registration; or equivalent

  • Level 2 or equivalent or above in Chinese and English Languages in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) , or equivalent
  • Fluent in Cantonese

Assistant social work officer

  • Registered as a registered social worker under the Social Workers Registration Ordinance

– A Bachelor’s Degree in Social Science from a Hong Kong university  majoring in Social Work; or equivalent

– A Master’s Degree  in Social work from a recognized institution; or equivalent

  • A pass in the Aptitude Test and a level 2 score in the use of Chinese and English in the Common recruitment examination (CRE)
  • Fluent in Cantonese and English

Note 2: The above is based on the entry requirements of the Social Welfare
Department.
Note 3: If you are not working in a government organisation, you are not required to apply for the Common recruitment examination (CRE).

Duties

If you are not a social work graduate and are interested in joining the social work profession, you may choose to work as a welfare worker to gain front-line service experience. The main tasks are as follows:

  • Assist in the implementation of central services, including the preparation and organising group or major events
  • Receive and execute the daily operation of the centre
  • Assist the head of the centre in supervising the work
Working hours

About 44 hours a week, depending on the needs of different agencies, night shifts may be required

Working environment

Need for field work and community activities, etc

Personality
Helpful
Patient
Responsible
Promotion and reference salary
Welfare worker
Approximately $19,030
Senior welfare worker
Approximately $34,930

 

Note 1: The above salary is based on the government grade total salary scale (from April 1, 2018). If you are working in a non-governmental organization, your salary is generally relatively low.

Entry requirements
  • Level 2 or above in 5 subjects (including Chinese language and English language) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or above
  • Fluent in Cantonese and English
  • A good command of written Chinese and English
  • Familiar with basic computer operation, such as Chinese and English typing, etc

Note 2: The above entry requirements may  vary from one organization or agency to another.

Duties

Compared with the role of social workers in social services, counsellors tend to start from a psychological perspective, using different psychotherapy methods to help and assist patients to overcome psychological problems. The following are the main responsibilities:

  • The scope of work includes individual, group, marriage, family and other aspects of counselling
  • Help the patients analyse problems and solve difficulties through professional counselling skills in different perspectives such as psychological, behavioural etc
  • Help individuals to build positive life values
  • Plan and implement activities, case counselling and home visits
Working hours

About 44 hours a week

Working environment

Counselling in schools, community centres, homes and etc

Personality
Helpful
Patient
Attention to details
Promotion and reference salary
Counsellor
Approximately from $18,000
Senior counsellor
Approximately from $38,000
Supervisor
Approximately from $53,000

 

Note 1: The above salaries will be adjusted depending on different organizations and agencies.

Entry requirements
  • Higher Diploma / Associate Degree / registered Tertiary College Diploma in Social work or Counselling Psychology from a Hong Kong institution of Higher Education , or above
  • Level 2 or equivalent or above in five subjects (including Chinese and English Languages) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) , or equivalent
  • Fluent in Cantonese and English
  • A good command of written Chinese and English
  • Familiar with basic computer operation, such as Chinese and English typing, etc

Note 2: The above entry requirements will be adjusted depending on different organizations and agencies.

Duties

The postman provides convenience to the public by delivering mail, handling postal packets, and so on. In spite of inclement weather, they still have a heavy responsibility to handle the work well. The following are the main tasks:

  • Prepare, secure, escort and collect mail prior to delivery, including entry of required data in the field with computer equipment on hand
  • Sorting of mail and parcels, including operation of mechanical sorting systems and other equipment
  • Internal mail processing, including lettering, date stamping and operation of the computer system for sending mail and parcels
  • Loading, unloading and moving of parcels and other mail by hand or by machine
  • Perform general post office counter duties
Working hours

About 48 hours a week,  shift work or overtime

Working environment

Delivery of mail in and out of the post office

Personality
Attention to details
Responsible
Good time management
Promotion and reference salary
Postman
Approximately from $14,625
Senior postman
Approximately from $26,700

 

Note: The above salary is based on the government grade total salary scale (from April 1, 2018).

Entry requirements
  • At least Secondary 4 or above
  • Passed the postman’s physical and technical tests

– Skills Test: sorting out as many as 60 letters in 3 minutes and answering 15 multiple choice questions in 3 minutes

– Physical Fitness Test: lift a 16-kilogram bag with a correct lift, put it on a chair, and walk around the designated route for 3 minutes with the bag on your back

  • Chinese and English language proficiency equivalent to Secondary 4 level
Examples of related training and courses

不適用

Duties

Postal officers handle related work within the Post Office, including the sale of stamps, classified mail and other services to ensure the delivery of correct delivery. The following are the main tasks:

  • Perform post office counter duties to maintain cash and transferable inventory
  • Sort all kinds of mail and record the delivery and delivery of mail
  • Responsible for mail processing, including parcels and Speed post
  • Maintain accounting, finance, auditing, clerical and statistical work
  • Perform duties of postal inspector and / or supervising staff, etc
Working hours

About 48 hours a week, shift work or overtime

Working environment

Handling clerical duties at post offices

Personality
Attention to details
Responsible
Promotion and reference salary
Postal officer
Approximately from $16,790
Senior postal officer
Approximately from $34,930
Superintendent of posts
Approximately from $42,330

 

Note: The above salary is based on the government grade total salary scale (from April 1, 2018).

Entry requirements
  • Level 2 or equivalent or above in five subjects (including Chinese and English Languages) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or above
Examples of related training and courses

Not applicable

Duties

Lifeguards play an important role in the life of the public. Work places include public swimming pools, beaches, club swimming pools, water sports centres, etc. The following are the main areas of work:

  • Take care of the safety of swimmers at swimming pools, beaches or water sports centres
  • Rescue a drowning swimmer or give on-site first aid, such as artificial respiration
  • Maintain the order and cleanliness of the premises
Working hours

Most Lifeguards work seasonally

Working environment

Work in a swimming pool, beach or water sports centre

Personality
Helpful
Responsible
Promotion and reference salary
Lifeguard
Approximately from $16,060-17,060
Entry requirements
  • Certificate of Valid Pool Lifeguard Award or Beach Lifeguard Award issued by the Hong Kong Life Saving Society
  • Valid Pool Lifeguard Award issued by the Hong Kong Life Saving Society: Allowed to work in the swimming pools under Leisure and Cultural Services Department
  • Beach Lifeguard Award issued by the Hong Kong Life Saving Society: Allowed to work at the beach or water sports centres under Leisure and Cultural Services Department
  • Holders of valid certificates of First Aid from St. John Ambulance, Hong Kong Red Cross or Auxiliary Medical Service are priority
  • The standard of English and Chinese Languages reaches Primary 6  level
  • Passed swimming and skill, vision and colour discrimination tests
Duties

Public librarians provide the public with relevant information to enhance the  reading culture of the community. The following are their main tasks:

  • Responsible for running a small or mobile library
  • Assists in overseeing library services of a group or individual department
  • Handle the daily operations, accounts and administration of the library
Working hours

About 44 hours a week, work in  shifts at irregular hours

Working environment

Work in a library

Personality
Attention to details
Be logical
Promotion and reference salary
Assistant librarian
Approximately $28,725
Librarian
Approximately $55,705
Senior librarian
Approximately $70,590

 

Note: The above salary is based on the government grade total salary scale (from April 1, 2018).

Entry requirements
  • A Bachelor’s Degree from a Hong Kong university, or equivalent
  • Passed in the Aptitude Test and attained Level 2 results in the use of Chinese and English in the Common Recruitment Examination (CRE)

Note 2: If you do not work in a government organisation, you do not need to apply for the Common recruitment examination (CRE).

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