Services and Retail

Hong Kong has a free market economy and is dominated mainly by the service sector, which accounts for over 90% of the GDP. The retail sector is the second largest service industry in Hong Kong and plays an important role in the economy of Hong Kong. The retail sector includesshopping centres, department stores, watches and jewellery, supermarkets, convenience stores, fashion and electronic goods etc and it offers a lot of job opportunities. In order to strengthen and sustain the improvement of the service quality, the local institutions and schools offer a wide range of service and retail programmes.

Job Title
Duties

The beautician mainly provides the facial and physical care service for the customer. They need to understand the latest cosmetology product development trend, be familiar with the cosmetology technology, have the basic knowledge and the method of skin care, so that they can provide a high-quality service for customers. The followings are their main  tasks:

  • Provide facial cleaning, pore cleansing, scrubbing, shoulder and neck massage, facial mask service for customers
  • Provide facial and body care services for customers with cosmetic and beauty equipment
  • Keep a neat and tidy appearance and wear a mask when serving customers
  • Clean beauty equipment and appliances
  • Recommend beauty treatments and products to customers
Working hours

About 48-54 hours a week

Working environment

Works in a beauty salon

Personality
Attention to details
Patient
Promotion and reference salary
Junior beautician
Approximately $9,000-11,000
Beautician
Approximately $15,000 or more
Senior beautician
Approximately$18,000 or more
Entry requirements
  • A Secondary school graduate
  • Good communication skills
  • Familiar with knowledge of basic beauty and care
Duties

Apart from providing professional hair styling and hair care services, hairstylists are also required to have a sense of hair styling trends. The following are the main tasks of a hairstylist:

  • Hairstylist trainee is responsible for washing hair, cleaning tools and etc.
  • Provide hair cutting, dyeing, perming service and etc.
  • Hair and scalp care to prevent hair related diseases
  • Hairstyle and styling design
Working hours

About 48-54 hours a week

Working environment

Usually works in a hair salon

Personality
Attention to details
Patient
Promotion and reference salary
Hairstylist assistant
Approximately $8,500-11,000
Hairstylist
Approximately $13,000 or more
Entry requirements
  • A secondary school graduate
  • Good communication skills
  • Be enthusiastic about the industry
Duties

The makeup artist provides the professional makeup service for the customer, for different events including banquet,  wedding, stage, magazine, movie and so on. They must have the sense of fashion trend. Cosmetic services are often referred by friends. Therefore, word-of-mouth and  work attitude are very important. Making more friends and communicating with other related staff can help increase job opportunities. The following are the main tasks:

  • Discuss makeup and styling with customers and provide professional advice
  • Use different makeup tools to do the makeup the customer
  • Do the Makeup for models, artists, brides, etc. according to different occasions and customer requirements
  • Provide cosmetic demonstration service in major shopping malls
Working hours

About 48-54 hours a week

Working environment

Usually works in a dressing room, sometimes out of the office and in conjunction with a hair stylist and fashion stylist

Personality
Creative
Attention to details
Patient
Promotion and reference salary
Makeup artist assistant
Makeup artist

Note: The salary of a makeup artist is uncertain, usually paid per job or project.

Entry requirements
  • A secondary school graduate
  • Good communication skills
  • Basic makeup knowledge and  techniques
Duties

The chef is proficient in cooking knowledge and procedures. Not only do they need to cook for the customers, chefs also have certain management skills to ensure the day-to-day operation of the kitchen. Chefs can be classified into Chinese chefs, Western chefs, Japanese chefs, French chefs, etc. who provide different kind of cuisines, the main tasks are as follows:

  • Familiar with food ingredients and varieties, including origin, price, season, etc
  • Design a food menu to control costs and profitability
  • Arrange and manage the positions and responsibilities in the kitchen
  • Understand restaurant and market conditions, develop and create new dishes
  • Check kitchen hygiene and equipment to ensure food quality and safety
Working hours

About 54-60 hours a week

Working environment

Generally works in hotels, restaurants, etc., and has to endure high temperature in the kitchen for a long time

Personality
Creative
Patient
Responsible
Promotion and reference salary
Trainee chef
Approximately $9,000-14,000
Chef
Approximately $15,000-18,000
Executive chef
Approximately $18,000 or more

Note: Chef prospects and promotion  may vary depending on the restaurants or hotels they serve.

Entry requirements
  • A secondary school graduate
  • Basic knowledge of ingredients and cooking methods
  • Have a keen interest in cooking
Duties

The Patisserie chef requires professional skills and knowledge to produce fine desserts. The dessert process involves multiple procedures which takes long processing time, so the patisserie chef needs to be highly patient. The patisserie chef also needs to add value and keep learning different techniques continuously so as to produce more different types of desserts, thus facilitating future advancement and development. The following are the main tasks:

  • Familiar with dessert ingredients and varieties, including origin, price, etc
  • Order required ingredients, organize food ingredient and inventory records
  • Design menus and make desserts, such as cakes, bread, etc
  • Invent and create new desserts dishes
  • Check kitchen hygiene and equipment to ensure food quality and safety
Working hours

About 54-60 hours per week

Working environment

Works in hotels, restaurants, bakeries, etc

Personality
Creative
Patient
Responsible
Promotion and reference salary
Patisserie chef trainee
Approximately $11,000-14,000
Patisserie chef
Approximately $15,000 or more

Note: Patisserie chef  prospects and promotion  may vary., depending on the bakeries or hotels they serve.

Entry requirements
  • A secondary school graduate
  • Have a basic knowledge of dessert ingredients and methods
  • Have a keen interest in making desserts
Duties

Bartenders use different combinations of wine, juice, and ice to make drinks with different flavours, so they need to know the wine origin, how it tastes, how it is prepared, and so on.  From the selection of ingredients to the wine glass, each step has to be carefully taken by the bartender. The following are the main  tasks:

  • Entertain guests and prepare drinks for them
  • Mix and match different drinks with food for a meal
  • Clean the mixing utensils and glasses
  • Create new and creative drinks
Working hours

About 48-56 hours a week, mostly at night

Working environment

Generally work in hotels, restaurants, bars, etc

Personality
Creative
Good communication skills
Promotion and reference salary
Junior bartender
Approximately $10,000-15,000
Bartender
Approximately $15,000 or more
Senior bartender
Approximately $20,000 or more

Note: Bartender prospects and promotion  may vary depends on dining restaurants or hotels they serve.

Entry requirements
  • A secondary school graduate
  • Have a basic knowledge and techniques in blending
  • A good command of Cantonese and basic English
Duties

The waiters are responsible for the daily operation of the restaurant and the provision of catering services to maintain good service quality. The following are the main tasks:

  • Welcome and arrange seat for guests
  • Recommend dishes and order food for guests
  • Serve food and drinks to guests
  • Prepare dining cutlery, cleaning and setting tables
  • General cleaning for the restaurants
Working hours

About 48-60 hours a week

Working environment

Generally work in hotels, restaurants, etc

Personality
Good communication skills
Responsible
Promotion and reference salary
Waiter
Approximately $12,000-15,000
Captain
Approximately $15,000 or more
Manager
Approximately $17,000 or more

Note: Waiter prospects and promotion  may vary depending on different  dining restaurants or hotels they serve.

Entry requirements
  • A secondary school graduate
  • Good communication skills
Duties

Hotel receptionists  are responsible for the front desk and welcoming guests. They provide guests with a variety of quality services and the following are the main tasks:

  • Hospitality and handling of guest check-in, check-out procedures and processing of payments
  • Handle booking records and arranging rooms
  • Answer the phone enquiries and deliver a message to the guests
  • Handle and resolve guest queries
Working hours

About 48-54 hours a week, work in shifts

Working environment

Work in a hotel

Personality
Good communication skills
Responsible
Helpful
Promotion and reference salary
Receptionist
Approximately $10,000-13,000
Senior receptionist
Approximately $15,000 or more
Department head
Approximately $18,000 or more

Note: Receptionist prospects and promotion may vary depending on  the hotel they serve.

Entry requirements
  • Level 2 or equivalent or above in five subjects (including Chinese and English Languages) in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) , or equivalent
  • Fluent in Cantonese, English and Mandarin
Duties

The room attendant is responsible for the cleaning of the rooms in the hotel. The following are the main tasks:

  • Clean and tidy up rooms and public areas in hotels
  • Change sheets, towels and other necessary supplies for guests
  • Handle and resolve guest queries
Working hours

About 48-54 hours a week, work in shifts

Working environment

Work in a hotel

Personality
Patient
Responsible
Promotion and reference salary
Hotel room attendant
Approximately $10,000-12,000
Senior hotel room attendant
Approximately $12,000-14,000
Floor supervisor
Approximately $15,000 or more

Note: Housekeeper prospects and promotion  may vary depending on the hotel they serve.

Entry requirements
  • A secondary school graduate
Duties

The shop assistant / sales assistant is responsible for the daily operation of the shop,  communication and contact with the customers. The following are the main tasks:

  • Sell shop products, provide advice and recommend products to customers
  • Handle cashier, goods display and merchandise arrangement
  • Collect and check the goods at stock
  • Welcome customers, handle inquiries and queries
  • Decorate the shop window display
Working hours

About 54-60 hours a week, work in shifts

Working environment

Usually works in shopping malls, department stores, etc

Personality
Sociable
Helpful
Good communication skills
Promotion and reference salary
Junior shop assistant/ salesperson
Approximately $10,000-14,000
Senior shop assistant/ salesperson
Approximately $15,000-18,000
Shop manager
Approximately $18,000 or more
Entry requirements
  • A secondary school graduate
  • Good communication skills
Duties

With the continuous optimization of clock and watch production patterns and techniques, watch technicians need to keep abreast of new knowledge and skills. The main tasks are as follows:

  • Carry out maintenance of quartz and mechanical clocks and watches
  • Conduct clocks and watches and maintenance evaluation and quotation
  • Provide after-sales clock and watch maintenance services
  • Quality control of clocks and watches
Working hours

About 45-49 hours a week

Working environment

Generally work in a clock and watch retail shop or maintenance shop

Personality
Responsible
Patient
Promotion and reference salary
Junior watch technician
Approximately $9,000-10,000
Watch technician
Approximately $13,000
Watch technician officer
Approximately $16,000

Note: The salary after promotion depends on experience and work ability.

Entry requirements
  • A secondary school graduate
  • A Holder of a certificate in clock and watch maintenance or electronic engineering
Duties

In the process of making and producing jewellery, the stone assorter  is responsible for the stone-laying process, and the research on the foil and match of jewellery and diamonds. Stone assorter should have a certain knowledge of jewellery, including diamond classification and specifications, jewellery production process and mosaic methods. The following are their main tasks:

  • Use magnifying glasses and pincers to match jewels such as gems, diamonds and jade with jewellery
  • According to the design pattern and jewellery specification, choose the appropriate jewellery, and cooperate with jewellery designer
  • According to the customer’s request, search for the material such as splints for the jewellery to make the match lining
  • In the mosaic process, make adjustment and modification depending on the effect
Working hours

About 45-49 hours a week

Working environment

General office work in a jewellery factory

Personality
Responsible
Attention to details
Patient
Promotion and reference salary
Junior stone assorter
Approximately $10,000-11,000
Stone assorter
Approximately 13,000 or more

Note: The salary after promotion depends on experience and work ability.

Entry requirements
  • A secondary school graduate
  • Basic knowledge of jewellery, diamond grading and quality
Duties

Jewellery appraisers are responsible for the quality control of jewellery. All jewellery must be identified by jewellery appraisers before they can be purchased by jewellery retailers and wholesalers. The following are their main tasks:

  • Responsible for jewellery quality control and identification
  • Distinguish whether jewellery is natural, manufactured or optimized
  • Operate a technical instrument to view the contents of a gemstone and issue a rating certificate report after verification
Working hours

About 45-49 hours per week

Working environment

Generally work in a jewellery factory and laboratory

Personality
Responsible
Attention to details
Patient
Promotion and reference salary
Jewellery appraisers trainee
Approximately $11,000-13,000
Jewellery appraisers
Approximately $15,000-20,000

Note: The salary after promotion depends on experience and work ability.

Entry requirements
  • A secondary school graduate
  • A holder of Diploma in Diamonds (DAG), Diploma in Gemmology (FGA), Gemmological Diploma from the Gemmological Society of the United Kingdom and Diamond rating Certificate (GIA) from the American Gemmological Society
Duties

Animal trainers have to establish a good relationship with animals. They alsoneed a lot of time and patience to build the trust with animals and the following are the main  tasks:

  • Take care of the daily diet of animals, including the measurement of food portions and the preparation of snacks
  • Nursing training and health check with animals
  • Make toys, train animals for performance
  • Clean animal shelters, including faeces and other contaminants
Working hours

About 48 hours a week, work in shifts

Working environment

Usually work in a zoo or themed park

Personality
Responsible
Attention to details
Patient
Promotion and reference salary
Animal trainer trainee
Approximately $10,000-13,000
Animal trainer assistant
Approximately $12,000
Animal trainer
Approximately $15,000

Note: The salary after promotion depends on experience and work ability.

Entry requirements
  • A secondary school graduate
  • Bachelor’s Degree or Diploma in Animal or Biology is preferred
  • Have experience in taking care of animals
Duties

A pet groomer provides beauty services for pets. They are required to have a knowledge of pet health care, first aid and the use of beauty tools; also, to ensure that pet beauty procedures are safe. The following are the main tasks:

  • Grooming services for pets, including grooming, nail clipping, ear hair removal, hair combing, knotting, foot plucking, etc
  • Design a style for pets
  • Clean pet droppings
  • Listen to customer’s needs, provide services and answer questions
  • Responsible for shop arrangement and daily operation
Working hours

About 48 hours a week, work in shifts

Working environment

Work in a pet shop

Personality
Patient
Responsible
Attention to details
Promotion and reference salary
Pet groomer assistant
Approximately $9,000-12,000
Pet groomer
Approximately $13,000 or more

Note: The salary after promotion depends on experience and work ability.

Entry requirements
  • A secondary school graduate
  • Have love for animals
  • Pet cosmetology related certificates, qualifications or professional licences are preferred
Industry Sharing

Leo-Vintage Salesperson (Service and Retail)